Shipping policy

Shipping Policy

Effective Date: August 1, 2026

Thank you for shopping with Kanaviee. We are committed to delivering your order as quickly and safely as possible.

Order Processing

  • Orders are processed within 1–5 business days after payment has been successfully received.
  • Orders are not processed or shipped on weekends or holidays.
  • During periods of high order volume, processing times may be slightly longer.

Shipping Times

Estimated shipping times are:

  • United States: 3–7 business days
  • International: 7–21 business days (where available)

Shipping times are estimates only and may vary due to carrier delays, weather, customs, or other circumstances beyond our control.

Shipping Rates

Shipping costs are calculated at checkout based on your location, shipping method, and order size.

Free shipping promotions, when offered, will be clearly stated on our website.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 24–48 hours to update.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and your order has not yet shipped, please contact us immediately. Once an order has shipped, we cannot guarantee that address changes can be made.

Lost, Stolen, or Delayed Packages

Kanaviee is not responsible for packages lost, stolen, or delayed after they have been handed over to the shipping carrier. If your package is lost or delayed, we recommend contacting the shipping carrier directly.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery. Include your order number and clear photos of the damaged item and packaging so we can assist you.

International Orders

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country. These charges are not included in the purchase price or shipping cost.

Contact Us

If you have any questions regarding shipping or your order, please contact us through the contact information provided on our website.